Our Service Promise
"At Nexus we are committed to providing the highest level of service at all times and to all of our clients".
We recognise that your mortgage is one of the largest investments you will ever make and we will provide you with professional and ethical advice that best suits your goals and your financial circumstances".
Our FSA qualified Mortgage Advisers are able to research the "whole mortgage Market" using one of the most advanced mortgage sourcing systems available, providing access to thousands of mortgage products".
We can search from over 40,000 mortgage products.... Mortgage Quote?
We promises you:
We will listen to your needs and discuss and explain the options available to you.
Our advice will cover the methods of mortgage repayment available to you and explain the different types of interest rates offered.
At your request,we will obtain a mortgage agreement-in-principle (AIP) to allow you to carry out your property search with the comfort of knowing that the mortgage funds will be made available to you when you need them subject to verification of information supplied.
We will make recommendations based on your personal situation, working with you to find the most suitable mortgage for your needs. We will support you when completing your mortgage and protection applications, and our administration team will liaise with you keeping you fully informed should we require any additional information or documents to support of your application.
We will use our experience to ensure that your applications are processed promptly and generally submit any applications on line to ensure that you get your mortgage offer in the shortest time possible.
We will use our experience to liaise with all parties, lenders, valuers, solicitors, insurers and estate agents keeping regular contact with you.
We check your mortgage offer to make sure the terms and conditions meet with your approval.
We will discuss with you how through mortgage protection plans you can ensure that your property is left mortgage free in the event of you death or should you contract a critical illness.
We will explain how you can protect your home from repossession in the event of sickness, accident and redundancy, taking into account any provisions you may already have made and your employment status.
When you entrust us with your personal financial information, we undertake to treat all of your information as private and confidential.
We do not disclose your information to anyone else unless authorised by you to do so.
From time to time we may contact you to let you know about other services and products we feel you may be interested in.
Treating Customers Fairly
Treating our customers fairly is of great importance to us at Nexus. There is no obligation to obtain your mortgage through our advisers and we will never put you under any pressure to complete business with us before you are ready to do so. But by talking we will be able to offer you a personalised mortgage solution.
We'll treat you with respect and courtesy throughout the mortgage process and promise to look after your finances with the utmost care. However, if an occasion arises when you feel that our service has failed to reach an acceptable standard we respectfully ask you to tell us about it. Please direct your comments to Office@nexusifa.co.uk
Other areas that may be of interest;
Need help?...For a FREE initial discussion Fill out our enquiry form and we will be happy to answer any questions!! Alternatively, call us now on 01278 439494
