What Our Clients Say

About Nexus

Client Feedback


We are absolutely committed to delivering the best possible service to our clients, but why just take our word for it?
Take a look at what some of our clients have said about us:


Hard to improve on a great service.

Mr P. - SOMERSET


Nexus are always easy to contact and they provde a top service!

Ms E. - SOMERSET


Nexus were excellent.

Mr W. - SOMERSET


Totally reassured that my finances were being dealt with by experienced and honest people, helpful in every way.

Ms C. - DENBIGHSHIRE


Extremely happy & satisfied as always.

Paul & Chris T - SOMERSET


Very happy over many years.

Mr K. - WEST YORKSHIRE


The service was efficient and all information was clearly & simply explained.

Mr E. - WEST YORKSHIRE


All communications personal or through the post are clear, friendly, and concise.

Mr M. - CHESHIRE


Everything was explained to me and I felt able to ask if I didn't understand. If in the future I have any queries I won't hesitate to ask. Very professional service.

Mrs S. - WILTSHIRE


Very Good.

Mr H. - FLINTSHIRE


Very happy with the service so far. Advice is clear and uncomplicated.

Mr E. - WEST YORKSHIRE


A friendly & efficient service.

Mr O. - SOMERSET


Always enjoy coming to see you guys at Bridgwater, very relaxed and friendly.

Mr J. - DEVON


Professional & helpful with good communication throughout the financial planning process.

Ms L. - WALES


Very pleased with everything.

Ms R. - SOMERSET


Communication & promptness of service very good. A very helpful team. Thank you.

Mr & Mrs S. - WEST YORKSHIRE


Excellent, proficient service.

Mr W. - FLINTSHIRE


Everything was explained to me very clearly so I knew exactly what was happening with my money.

Mr M. - CHESHIRE


Very pleased with your service.

Mr S. - SOMERSET


Happy to recommend to others.

Mr A. - BRISTOL


Office staff very helpful.

Mr B. - WILTSHIRE


Prompt... helpful advice much appreciated.

Mr G. - SOMERSET


A very professional service with excellent communication throughout. It made a daunting experience so easy.

Mr W. - FLINTSHIRE


Extremely happy with your services - am updated regularly, and have complete confidence in the handling of my monies invested with you.

Mrs S. - GLOUCESTERSHIRE


Very happy.

Mr S. - CARDIFF


Clear concise financial advice. Exactly that! We did not feel swamped in financial language. We received just what we asked for, were not pushed into anything more. We felt we were understood for our personal needs. Would recommend this service.

John & Victoria - SOMERSET


I have always found you all very pleasant & helpful. Means a lot when you are lucky enough to reach the great age of 88 years.

Phyllis C. - DEVON


Very pleased with the help & guidance provided.

Mr M. - CHESTER


Great communication, very helpful, couldn't have asked for more.

Jade & Craig - SOMERSET


We have been happy with the service provided and would not hesitate to recommend to friends & family.

Mr B. - SOMERSET


I was extremely happy with the advice and service Tony was able to provide. He explained everything very clearly and organised my cover promptly and efficiently. He has a wonderful friendly, approachable manner that put me totally at ease. I would highly recommend to anyone.

Mrs D. - WILTSHIRE


Our financial advisers has always listened to our specific requirements and has provided us with the necessary information to help us decide how to invest our money. Professionalism of the highest quality.

Mr P. - FLINTSHIRE


I have recommended you to all my friends, family and work mates and will continue to do so. A1 service as always thank you all.

Steve & Jackie - SOMERSET


Excellent service, felt very well informed.

Miss W. - STOKE-ON-TRENT


Always looked after us very well... sure you will continue to do so.

Mr & Mrs K. - WILTSHIRE


Very helpful.

Mrs L. - BRISTOL


The few queries I had were helpfully and fully explained... excellent.

Mr S. - SOMERSET


Very good service throughout.

Mr & Mrs G. - FLINTSHIRE


Very efficient and helpful.

Mr F. - SOMERSET


Good service and no complaints.

Mr G. - BATH


Excellent service as always, thanks!

Mr B. - SOMERSET


Both of us were very happy with the speed of service and depth of information given. The informality of the meeting made everything easy to understand.

Mr & Mrs W. - SOMERSET


I am very new to this game but found everyone I've dealt with very helpful and put things in a way I can understand.

Mr W. - SURREY


Hard to improve on a very efficient and friendly service.

Mr & Mrs P. - SOMERSET


Courteous & speedy communication.... no reason to be unhappy.

Mr & Mrs C. - WEST YORKSHIRE


"Excellent as ever!"

Mrs M. - SOMERSET


Superb! Keep up the good work.

Mr & Mrs R. - SOMERSET


We thought your service was excellent and have recommended you to friends. Thank you for all your work!

Mr R.& Miss C. - SOMERSET


Always been very satisfied, Thank you.

Mrs R. - SOMERSET


Professional and friendly service would recommend.

Mr W. & Miss T. - SOMERSET


As always we were really pleased with the advice given... and the efficiency with which we were dealt with.

Mr & Mrs W. - SOMERSET


Excellent professional but also very friendly service.

Mr & Mrs B. - SOMERSET


Very professional and efficient financial advisors.

Mr C. - DEVON


Always courteous and quick to come back with any queries I may have.

Mr S. - WILTSHIRE


We have been using Nexus for many years & have always found them to be very friendly, approachable, helpful and professional.

Mr & Mrs P. - SOMERSET


Excellent Service as always. Nexus looks after most of my financial requirements both private & business with a flawless approach.

Mr T. - SOMERSET


Phil & his staff have always been very helpful and friendly. We have and will continue to recommend his services to friends & family. A big 'Thank you' to you all.

Mr & Mrs M. - SOMERSET


Would recommend your services to anyone!

Mr M. - SOMERSET


Very quick & easy with friendly advice. Thanks again.

Mr & Mrs E. - SOMERSET


As always the staff at Nexus have excelled. A special thanks... for going the extra mile.

Mr & Mrs N. - SOMERSET


Very good service, everyone was very friendly & helpful.

Mr S. & Miss A. - SOMERSET


I am more than pleased with the service from Nexus. I am always made welcome and you always go out of the way to make sure I understand all that is being said to me. I thank you all very much for that.

Mrs S. - SOMERSET


Excellent service, halved the cost of basic outgoings. Should have visited Nexus years ago!

Mr L. & Miss W. - SOMERSET


A big gold star to Chris at Nexus for making everything so complicated seem so simple.

Mr & Mrs F. - MILTON KEYNES


I couldn't have asked for better!"

Mr P. - SOMERSET


Always very helpful and friendly. Also very professional in all transactions.

Mr C. - SOMERSET


All very friendly and make you feel at ease. Couldn't be more helpful if they tried.

Mr & Mrs R. - SOMERSET


Nexus with their friendly, professional approach and knowledge of all aspects of personal financial matters has given me renewed confidence for the future. I do not hesitate in recommending Nexus to my friends for help and financial guidance.

Mr B. - SOMERSET


Thanks for all the time taken & giving us confidence in our futures.

Mr & Mrs R. - LANCASHIRE


Excellent service through a very stressful period. Many thanks.

Mr & Mrs T. - SOMERSET


We have found Nexus very informative and helpful in all areas that we required advice and would happily recommend them to our family & friends. Many thanks team!

Miss P.& Mrs J. - DEVON


We have found that service & advice provided is always excellent. We feel much happier as a family that our finances are all in place.

Mr & Mrs P. - SOMERSET


We found Nexus very friendly and helpful. They explained their services clearly and we found we were under no pressure. We are happy with the service and will use Nexus again.

Mr B. & Miss T. - SOMERSET


Phil Frapple was very good at his job, very funny, puts you at ease when setting up policies that are very repetitious.

Mr & Mrs H. - SOMERSET


It was a pleasure working with Nexus regarding my personal pension & well worth traveling from Kent to arrange the same."

Mr C. - LONDON


We have been with Nexus for a number of years. It has been a pleasure to be one of your clients.

Mr & Mrs B. - SOMERSET


We felt we were in safe hands throughout the complicated process of remortgaging and taking out the necessary life cover.

Mr S. & Miss H. - SOMERSET


Phil is just great. Not only a good friend but also gives good financial advice. A treasure! Many thanks.

Mr & Mrs F. - SOMERSET


Very happy with the service from you all.

Mr & Mrs R. - SOMERSET


Great Service and sound advice. Will be using Nexus again very shortly for financial investment advise.

Mr S. - SOMERSET


Always a polite answer to the phone and never any problems answering all the questions we ask.

Mr & Mrs H. - SOMERSET


We found the service from start to finish with all the employees excellent. Nothing was too much trouble. Very helpful. Everything was so easy to understand, would recommend Nexus to everybody.

Mr & Mrs O. - SOMERSET


Have recommended Phil & the team to all our family and friends. Always a first class service.

Mr W.& Mrs W. - SOMERSET


Very knowledgeable and relaxed, friendly service. Also very informative & prompt.

Mr H. - SOMERSET


We were both very pleased with the service given to us and will most certainly recommend Nexus to our family & friends.

Mr & Mrs L. - SOMERSET


Great Service as usual - Wouldn't go anywhere else! Thank you.

Mr & Mrs F. - YORK


The service given was fast & I was always kept well informed of any changes.

Mrs R. - SOMERSET


Nexus always have their fingers on the pulse regarding financial matters & are completely committed to our personal requirements. Fantastic!

Mr & Mrs L. - SOMERSET


Excellent service. I was kept well notified at all times.

Mrs R. - SOMERSET


Very friendly, very fast. Have & will continue to recommend you.

Mr S. - SOMERSET


Very efficient and professional throughout my dealings with your company.

Mr H. - SOMERSET


We always receive quick & good service.

Mr & Mrs E. - SOMERSET


Very happy with the service you provide.

Miss H. - SOMERSET


We are very pleased with the services Mr Phil Frapple and his colleagues provided and we would certainly recommend them to our friends.

Mr & Mrs S. - SOMERSET


Any Financial queries we have are always answered honestly & in 'Layman's Terms' that we understand. Phil always puts us on the right track & we always feel reassured after talking with him.

Mr & Mrs P. - SOMERSET


Really pleased with the level of service received.

Mr T. & Miss C. - SOMERSET


Very helpful and friendly administrative personnel; warm, personable service given by all.

Mr & Mrs C. - SOMERSET


All my family deal through Nexus for mortgage, insurance, pensions etc. I have always found everyone at Nexus very helpful and would recommend them to anyone!

Mr & Mrs T. - SOMERSET


We can not fault the service you provided us.

Mr I. & Miss K. - SOMERSET


Buying a house was a big financial step. The support & advice was First Class, took all of the stress away. Nexus dotted the i's & crossed the t's so that everything flowed smoothly to conclusion. Many Thanks.

Mr P. - SOMERSET


It is good to feel confident that your money / pension are being handled by professionals who want the best for you. Also to be able to speak face to face, not some overseas call centre.

Mr & Mrs T. - SOMERSET


How can you comment on perfection!

Mrs K. - SOMERSET


Thank you all for your help & support.

Miss W. - SOMERSET


Thank you for helping & looking after us.

Mr & Mrs S. - SOMERSET


I have always found everyone friendly and easy to talk to and any problems are dealt with ASAP. I also recommend Nexus to others as I have had great service from yourselves. Thanks you.

Mr S. - SOMERSET


Nexus have been supportive towards us and helped provide us with focus and goals for our finances. We look forward to continuing working with you towards our future goals.

Mr & Mrs T. - SOMERSET


A very good service that I would recommend to anyone. My only regret is that I stayed listening to a High Street Bank for so long. They were only interested in pushing their own products and so there nothing independent about them.

Mr W. - SOMERSET


How do you improve on something you can not fault?

Mr & Mrs J. - SOMERSET


Very Good, great, so fast!

Mr & Mrs N. - SOMERSET


Thank you for all your effort & hard work dealing with our applications. Despite the other parties making things difficult, you & all the staff at Nexus were continually on their case with phone calls and E-mails. I don't believe any company could or would have done more to help us. We greatly appreciate everything you did. Many thanks to you all.

Mr & Mrs C. - SOMERSET


Thank you for all your help. You and the staff were exceptional! Thank you.

Mr M. - SOMERSET


You have done a great job!

Mr & Mrs W. - SOMERSET


Thanks for everything. Your team were MARVELLOUS!

Helen & Andy - SOMERSET


I found Nexus good to work with because of being local we could go in with any problems and they would sort it out there and then. They kept us informed of any progress by e-mail. It was stress free! Thanks.

Mr B.& Miss T. - SOMERSET


My wife and I found Mr Phil Frapple and staff to be courteous and polite when dealing with our financial problems which was many and varied and to bring to a satisfactory conclusion. Many Thanks.

Mr and Mrs F. - SOMERSET


Everyone is very helpful and always does their best to make things easy to understand.

Mr and Mrs H. - SOMERSET


We are confident that the products recommended to us best suit our financial circumstances at present and form the first step of an ongoing relationship with Nexus. We are really happy with the service we received from all staff we dealt with at Nexus, and won't hesitate to recommend you to friends and family. Thank You.

Mr S. and Miss H. - SOMERSET


Thanks for everything you did for us in order for us to move into our new home!!! Best Wishes.

Mr and Mrs W. - SOMERSET


Many thanks for your help with our remortgage etc, we really appreciate the support from you and all the team.

Alison and John - SOMERSET


I would use them again and I have recommended them to others. You get a great service from all employees at Nexus.

Mr P. - SOMERSET


Always very helpful to us.

Mr S. and Miss S.- BRISTOL


Very friendly helpful, informative staff with no pushy sales talk, just open honest advice.

Mr and Mrs R. - WESTON-SUPER-MARE


Very happy with the advice given.

Mr and Mrs W. - SOMERSET


In the short time we have been involved with Nexus we have found them very helpful and professional.

Mr and Mrs T.- SOMERSET


This is the 4th time I have used Nexus for mortgages. Following my advice, my parents and sister have also used Nexus for financial advice, and I continue to extol the virtues of their simple, friendly and efficient service. After 7 years, I have never been tempted to stray from their fold.

Mr J S. - PLYMOUTH


You took a lot of pressure off of us, we will certainly recommend your firm. Thank you.

Tracy and Wayne - SOMERSET


Thank you so much Phil and your hard working Team. Ray, I and our family are very grateful for all your help in every way.

Mr & Mrs S. - SOMERSET


Excellent service, kept us up to date at all times and would recommend to friends and family. Thank you Nexus.

Mr and Mrs T. - SOMERSET


Hard to find any faults, Phil has always found us the most suitable products at the best prices. Service has always been polite, friendly and incredibly efficient. We wouldn't look anywhere else!

Mr and Mrs W. - BRISTOL


A great professional and friendly service provided by all staff, Many Thanks.

Mr R. & Miss C. - SOMERSET


Really pleased. Thank you. Very pleased on all aspects.

Mrs M. - SOMERSET


We were very happy with the service you provided and would be happy to recommend you.

Mr & Mrs L. - SOMERSET


Many Thanks to you all in sorting out our financial problems, it was a great weight off our minds we are now living our lives instead of existing.

Mr and Mrs S. - SOMERSET


I wish to thank you for your help Re: The Annuity you arranged for me. I have received my first payment and everything is satisfactory. I wish you a happy and successful New Year.

Ms R. - DORSET


Many thanks for all your hard work.

Mr B. - SOMERSET


Service was very good.

Mr G. - SOMERSET


I found the service that I received from Nexus excellent and would highly recommend them to someone in need of financial planning.

Miss P. - SOMERSET


Excellent in all aspects - would use you again and recommend you to our friends.

Mr and Mrs B. - SOMERSET


Nexus gave us excellent and professional advice, all contact with the office was handled in an efficient and friendly way.

Mr B. - DEVON


A very helpful, professional and reliable service, that continues to meet our needs.

Mr W. & Ms P. - SOMERSET


We appreciate all the help and advice given on finding the most appropriate products for our needs during our recent house move. Many Thanks.

Andrew & Jackie - SOMERSET


A very stress free service extremely helpful at all times.

Mr & Mrs S. - SOMERSET


Just a little note of thanks to you all at Nexus for a great job on helping us with our move! Many thanks.

Lisa & Mike - SOMERSET


Thank you for all your hard work, we do appreciate it! Best wishes.

Jenny & Jeff - SOMERSET




Client Satisfaction Survey

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