FAQs

What does a financial adviser do?

A financial adviser helps individuals and businesses understand, plan and manage their finances to achieve short and long-term goals. This can include building a financial plan, advising on investments, planning for retirement, providing financial protection for your family or home, mortgage solutions, and estate & tax planning. At Nexus, our advisers offer tailored guidance based on your unique financial situation and ambitions. The value of financial advice guide provides more information.

Why should I use a financial adviser?

Working with a financial adviser gives you access to expert, objective advice that helps you make confident and informed financial decisions. Whether you're planning for retirement, investing for the future or managing your wealth, an adviser can help you avoid common pitfalls, take advantage of opportunities and build a financial strategy aligned with your life goals. In simple terms financial planning with an independent financial adviser can help make your financial future more secure.

Do you offer a free initial consultation?

Yes, your first meeting is without charge. You will not pay any fees until we have discussed your needs, agreed the scope of work, and explained our charges. At the end of the first meeting we will ask you to agree how you wish to proceed. Your adviser will provide you with our About Our Services & Fees document to ensure you are fully aware of any charges.

Do you offer independent financial advice?

Yes, we provide independent financial advice, which means we can recommend suitable solutions from the whole market and are not restricted to a limited panel of products or providers. We focus on what is appropriate for your objectives and circumstances, based on the information you share with us.

What are the benefits of having a financial adviser?

There are many benefits, including:

Personalised financial plan tailored to your goals
Professional investment advice and regular reviews
Tax efficiency and estate planning support
Peace of mind knowing that your finances are on track
On-going advice as your circumstances change

Which areas do you offer advice on?

We provide financial advice across a wide range of areas including:

Are you regulated?

Absolutely, and you can view our entry on the Financial Conduct Authority register. As a regulated business, we have to deliver our services in a way that meets the highest standards of professionalism and ethics. Our advisers have completed specific qualifications and training dependent on the type of advice which is being provided. All our financial advisers are level 4 qualified and hold the Diploma in Financial Planning.

Where are you based and do you just work with clients locally?

Our offices are in Bridgwater, Somerset, and although the majorty of our clients are local to the south-west, we have clients right across the UK. Keeping in contact has been made easier through video call technology to facilitate ‘Face-to-Face’ meetings. Where possible we will of course try and facilitate an in-person meeting, either in our office, or at a client's home or place of work.

How do you measure client satisfaction?

We offer clients the opportunity to complete an online Satisfaction Questionnaire and we also invite feedback through submitting a Google Review. We review all comments however they are received to help improve our service.

How can I book a free initial meeting?

You can arrange an initial meeting by phone or via the contact enquiry form on our website. We will confirm a time that's mutually convenient and explain what to expect from the meeting.

Do you have a question for us?

If you have a question about our the services we offer, then please get in touch using our Contact form.

The value of investments can go down in value as well as up, so you could get back less than you originally invest. It is therefore important that you understand the risks and commitments. This website does not provide personal advice based on your circumstances. If you are unsure about the suitability of an investment please contact us.

A pension is a long term investment. The fund value may fluctuate and can go down. Your eventual income may depend upon the size of the fund at retirement, future interest rates and tax legislation. The tax treatment is dependent on your individual circumstances and may be subject to change in the future.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Some forms of Buy to Let advice are not regulated by the Financial Conduct Authority.

Equity Release is a lifetime mortgage, to understand the features and risks, ask for a personalised illustration.

The Financial Conduct Authority (FCA) does not regulate Tax Planning, Estate Planning, Trust or Will Writing advice.